outlook autodiscover different domain

Once thats done, open Outlook and add a new email account. to begin with so, after searching for a while I still didn't find a solution so I tried my own and this fixed my problem. You could take a pcap to try and hunt down the url, or you can add all off the O365 urls (60+) to the ssl exemption list. Im still seeing these issues pop up, weve 300+ incidents over the last 3 weeks or so. To use the integration, each Outlook user needs Create the following registry key in order to force Outlook to use the newer authentication method for web services, such as EWS and Autodiscover. Once it finds the Autodiscover service, the Outlook client will connect to the Client Access services on the first Mailbox server it finds. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Learn about the latest security threats, system optimization tricks, and the hottest new technologies in the industry. - edited I ran MS SARA and chose outlook keeps prompting for credential which also happened. they just get re added and the problem happens again i cant use my computer properly as i cant shut down outlook with out shutting of my computer and the log in box appears over everything else i can see it right now even over chrome and i cant get rid of All sorted. Although different organizations' configurations may differ slightly, this issue typically occurs because the organization's Autodiscover Domain Name System (DNS) records are configured incorrectly. For example, consider which of the following would be best for your organization: Each organization has a different environment and might make a different choice about timing Outlook upgrades. 1. The organization's messaging environment helps shape Outlook deployment. NTLM Authentication and then check the issue again. Im pretty sure that the server is available since I can still send and receive emails. Point the autodiscover.domain.com to Exchange 2016 server. Policy>URL & Cloud App Conrtrol>Advanced Policy Settings>Scroll down to the bottom under Office 365 Configuration. If no mail profile exists however, like in the case of a newly imaged PC, Outlook 2016 prompts the end user with the Add Account wizard, and when it gets When you have the same problem as me, an exchange account kept prompting for the password and the Microsoft tool that should stop the asking for a password did not work because that tool itself kept asking for a passwordsigh) then you make a new entry This appears to be a common problem, or if rare the Zscaler name keeps coming up in association with this problem. This is a list of Hypertext Transfer Protocol (HTTP) response status codes. This issue is user specific in that it is only affecting one user. Shutterstock. Was the profile configurable on any other machine ? I verified all of the above settings adjustments and none of them seemed to be incorrect After probing through these different ways, autodiscover gets the configuration information, and based on it, configures the client, so it is ready for use. Tried each and all single suggestions !!! Autodiscover is the feature that Outlook uses to obtain configuration information for servers to which it connects. On a side note, I noticed there was a service degradation which was resolved last night/this morning too: Issue accessing Microsoft applications My domain is [removed by moderator to protect your privacy] The Add Account function in Outlook 2016 wont It turns out that I was missing the files that the patches mentioned above should have installed. For more information, see Office 2016 in RDSH and VDI Deployments and Dealing with Outlook search in non-persistent environments. If you Turn Off ZCC, the problem will resolve itself immediately. HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\x.0\Outlook\AutoDiscover Disable Hardware Graphics Acceleration. To use the integration, each Outlook user needs The difference among them is the way that the passwords are sent when connecting to the server. This can be beneficial to other community members reading the thread. A close review of the organization's messaging requirements will help you plan your Outlook deployment to users in your enterprise. IF it displays "BEARER" like below then it is using Modern Auth. Summary. For Click-to-Run installations of Outlook, such as with Microsoft 365 Apps for enterprise, you can use Group Policy or registry keys to customize Outlook settings. I will be sure to post anything I find that stands out as a potential solution and ask that anyone else do the same. Open Control Panel -> Credential Manager, 3. Before your password changed, No more promping for password. For migration scenarios, you might need multiple versions of Office on the same computer for a short period of time. In case of the last, youve confirmed that the wrong URL has been configured for the Out of Office service. They retrieve Exchange connectivity settings directly from AutoDiscover instead of the registry, making profiles more reliable, but that also makes AutoDiscover a required feature. The methods that the Autodiscover client (Outlook) use such as LDAP query, DNS query by using Root domain name and so on; The content of the Exchange server Autodiscover response that includes different type of information such as information about the available Exchange web services URL addresses and more. I format my computer, and installed everything from the scratch, even I have a licensed office, I used the remove tool to uninstall, and installed one month 365 trial, still nothing. Those times I SARA did not work and outlook still connected using legacy Auth is where I would wipe the Windows Profile. Install Outlook as a standalone application. You can customize Outlook to optimize the experience for remote and roaming users and to set up Outlook for multiple users on the same computer. I would love to get this problem behind us so it doesnt bite us as we roll out to 3,350 more users. Prior to the case, it was Route Based. The prompt looks like the basic auth is enabled for that user. Target (Pointing to) autodiscover.mail.hostinger.com. ExcludeScpLookup, tried regedit - HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook then no Autodiscover, how about cheking your nic(s) authentication modes-, netsh lan show profile <- displays the mode of authentication- if its value is null, you'll physically be connected but not able to access network resources, outlook will prompt for credentials, Profile on interface Ethernet This autodiscover.xml file contains all the configuration information. With reference to this link: Unexpected Autodiscover behavior if settings under the \Autodiscover key - Outlook | Microsoft Docs. If there was a way to fix this it would be great! According to users, the problem was caused by Autodiscover service and its .xml file. Well, the least they can do is push this info to the SHD, so make sure you give them some grief :). This issue usually happens when Outlook Anywhere has been enabled but AutoDiscover hasn't been configured properly for your domain or hasn't been published at all. You can configure virus-prevention and other security settings in Outlook by using Group Policy. Nov 21 2018 Outlook 2010 and 2013 both setup new mail profiles without a problem. Is there a possibility to provode more authentication modes, to test the behavior on a single client, instead of affecting the complete infrastructure at once? working email account setup in Outlook 2016 app and so I was actually setting up the account again at this point. Im having issues with Outlook 2016 after upgrading from 2013. Outlook 2016 and above versions allow adding a Microsoft 365 account using the Autodiscover feature for direct account addition through installed CNAME records and domain hosting firm configurations. Occasionally I am asked for passwords on my .gmail accounts. If a mail profile already exists, Outlook 2016 starts up fine and connects to Exchange (2010 On-Premise). Exit Outlook. The primary email servers and services supported by Outlook include the following: Users can use the Contacts, Tasks, and Calendar features in Outlook 2016 without being connected to an email server. Target (Pointing to) autodiscover.mail.hostinger.com. ; Now locate Outlook icon in the system tray, press and hold Ctrl key, right click Outlook and choose Test E-Mail AutoConfiguration option. though the account still works just fine on other, non-windows, devices. We use the Cisco AnyConnect VPN client - split tunnel. In some locations we have to run DTLS as TLS is rate limited/blocked by government agencies. I checked the Autodiscover settings in the Domain Controllers DNS server and they reflected those in the public DNS. I have managed to resolve my shared calendar issue. This was changed a few days ago at the recommendation of Support as being a best-practice for ZPA which we plan on continuing a PoC once we are have ZCC deployed. I had to add AutoDiscover (autodicover.domain.com) to our External DNS in order for 2016 to get the mail profile. However, you can install a Click-to-Run version of Outlook, such as with Microsoft 365 Apps for enterprise, to run side-by-side with MSI versions of Outlook prior to Outlook 2016. First of all you rightclick the windows icon on the left button and choose Search. This issue usually happens after the password for your domain user account is changed. Once ATT had changed the settings. Its a simple copy and paste to the SSL exemption list. Change. Whats your take on it? Endpoints data is updated as needed at the beginning of each month with new IP Addresses and URLs published 30 days in I had 2 x 3 entries of stored credentials relating to Outlook (and only one account). Outlook supports Unicode throughout the product to help multilingual organizations seamlessly exchange messages and other information in a multilingual environment. As i am connecting to a multi-tenant exchange server, the email address that is used to share the calendar is not the exchange domain name. Checking the registry location . Step 3: Add an autodiscover reference to your Registry Now, open the Registry Editor and add the following value name and value;. This one worked for me :-) Thank you! If you added an accepted domain in the previous step and you want that domain to be While this is not an exhaustive list, given the dynamic nature of the autodiscover.xml file, it sure gives you an idea of the kind of information it holds. This is the only thing that has worked for me after trying everything for 4 hours. The next morning after turning on MFA for the last hand full of users I had to force a password change company wide due to an internal issue. Locatethe set of credentials that hasOutlookin the name. If this does not fix the Outlook certificate error, go through the other methods below. Cache user information : Yes. Thanks for the explanation, Jones, I have added the autodiscover URLs to be bypassed for SSL inspection. This solved my problem. They sure screw it up a lot. Yes, I had changed PW and have 2FA enabled. Which version of Outlook you choose depends on the edition of the Windows operating system (32-bit or 64-bit) and the edition of Office (32-bit or 64-bit) that is installed on the computer, if Office is already installed on that computer. Summary. We have an Exchange 2010 DAG running and there the authentication mode is set to basic: Our external clients (Mac and Outlook 2007; 2010; 2013; 2016) are connected over a TMG 2010 Sever, where the authentication mode also is set to basic. It still failed under my user account. The only work around I find too many of them threatening, intimidating, and off-planet. account. Our problem was that our Exchange deployment pointed to the published site in TMG for some reason! I am a skilled user, not a tech wizard, and am proud of my MS office skills and accomplishments. We have many Windows 7 systems out look keeps asking me to log into one of my hotmail accounts constantly every time i run it i get the small internet e-mail box thing that asks me to log in even if i give the right details a second later it will appear again and i cant do anything This seems to be for on-site Exchange servers, as per OP this is a pure 365 (cloud) solution. Delete all Outlook references. Only if Autodiscover fails will you be You can install Outlook 2016 or later versions over any previous installation of Outlook. Just click on the blue download link and let it work its stuff. That is, a 32-bit version of Outlook cannot be installed on the same computer on which 64-bit versions of other Office applications are already installed, such as 64-bit Word 2016 or 64-bit Excel 2016. There are two primary installation technologies for Office: Windows Installer (MSI) and Click-to-Run. Still, administrators had to do it repeatedly, thereby making configuration cumbersome and, in some ways, an annoying task. It makes a great difference when I perform the Autodiscover testin that article without the ExcludeHttpsRootDomain Key and then with it. How do I correct this error so I can turn the OOF on and off again via Outlook? To scan email messages that are on the Exchange Server, use an antivirus software program that works with Exchange. The currently implemented methods used by Outlook are: SCP lookup; HTTPS root domain query; HTTPS Autodiscover domain query Your description worked perfectly for me. According to users, the problem was caused by Autodiscover service and its .xml file. Different email provider may need different authentication settings. Even with this key in the registry, it shows the old authentication window. It first tries to go to your domain realm (ie: domain.com) to get mailbox information. To do this, use one of the following procedures, as appropriate for Office that comes with Microsoft 365 enterprise plans uses Click-to-Run. In fact, a lot of these configurations made no sense. Incorrect credential cached in Credential Manager. This was changed a few days ago at the recommendation of Support as being a best-practice for ZPA which we plan on continuing a PoC once we are have ZCC deployed. 1. I may have already tried that as well. Also, more configurations were needed to use the latest features available in Outlook 2003. Yes, the issue wasoutlook was not connecting to O365 using Modern Auth. Users who connect using Legacy Auth who also have CLear in the AUTHN column in connection status will have only 2 of these reg keys. Exchange Online users enter their email address (as the user name) and password. The computer on which you install the connector must be in a domain that has a trust relationship with the domain that hosts your Exchange server. PRF files do not work and are no longer needed in Outlook 2016 and later versions because accounts should be configured automatically in the account wizard when you use AutoDiscover. Outlook can automatically create a new Outlook profile by using the Autodiscover Outlook helps protect against issues that are created by phishing email messages and deceptive domain names. Outlook mailboxes grow as users create and receive items. See the attached file for the list of urls. What's the configuration of your DNS records and the virtual directories? Outlook clients and ActiveSync clients (on initial configuration) will submit Autodiscover requests to the CAS2013 infrastructure and retrieve configuration settings based on their mailboxs location. To set up your Outlook client, you need your Amazon WorkMail email address and password. If you are using other types of email, please make sure you have ticked the option Remember password. In addition to the proofing tools that are included in each language version, you can download and deploy proofing tools for other languages to help multilingual groups work with and edit files in many languages. I personally think this has been caused by an update that changed new user account details when the account is for credentials. You can install the 64-bit version of Office and 64-bit Outlook only on a supported 64-bit Windows operating system. I deleted the entire user profile off the RDS server and logged in again. The difference is that we are already Using ZPA productively. + 1000 for this one. You can use the Microsoft Remote Connectivity Analyzer to verify whether both Outlook Connectivity and Outlook AutoDiscover have been configured correctly. The protocol group to look in is as follows: Now log on to Outlook on the Web (OWA) via your browser. See also here and here. For future info (knowledge sharing and all that! Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Is it not made by Microsoft?? Understanding the contents of this file is not easy because Outlook works in a dynamic environment, so every update is added to this file. Outlook on the Web (Microsoft 365 for Business Exchange Online). To set up your Outlook client, you need your Amazon WorkMail email address and password. How can you tell? Now, you might wonder whats in that all-important autodiscover.xml file. I had to add AutoDiscover (autodicover.domain.com) to our External DNS in order for 2016 to get the mail profile. Once it finds the Autodiscover service, the Outlook client will connect to the Client Access services on the first Mailbox server it finds. First off, Exchange 2010 brought in namespace requirements for autodiscover, so certificates became necessary. Please click to vote if the post helps you. recently I removed old Domain Secondary SMTP addresses from all the user mailboxes and now I am getting tickets on Outlook prompt credentials. I went through point by point by point, top to bottom, checking and verifying every single item as a possible cause for why my system (Outlook 2013 running on Windows 8.1 and connecting to Exchange 2010) insists on prompting me for my password every single Today we began enforcing multi-factor auth through the classic Azure portalbecause even when you turn on MFA, your users can still use 'Legacy Auth'. Then download the correct version of Office from the users account online advise clicking on advanced so the user can select the correct version (32 bit or 64 bit) it defaults to 32 if you just click on download as you probably know. If your email messages are on an email server that is located at an Internet service provider (ISP), verify that the ISP is using antivirus software to scan incoming and outgoing email messages. To prepare for an upgrade, you must answer the following additional questions: If you developed 32-bit Messaging Application Programming Interface (MAPI) applications, add-ins, or macros for Outlook, are actions that you should take to change and rebuild the 32-bit applications to run on a 64-bit platform. Thank you. Nov 21 2018 These messages seem legitimate but they attempt to trick users to provide personal information, such as a user's bank account number and password. I deleted the Outlook profile but still could not connect. Restarted outlook entered credentials and ticked "remember". Instead, we recommend that you scan email message attachments on the email server and on the Outlook client computer. The issue that caused this was Outlook2013stuck on legacy AUTH and not using Modern Auth. No matter what I did, it kept popping up the needs password credentials message. Before Outlook 2007, administrators had to configure the Exchange clients manually. 1. Endpoints data is updated as needed at the beginning of each month with new IP Addresses and URLs published 30 days in This is a list of Hypertext Transfer Protocol (HTTP) response status codes. 2. While piloting Zscaler Client Connector/ZApp (herein ZCC) with our I.S. For more information, see In-Place Archiving in Exchange. Some network captures were showing permission errors with autodiscover. This gives users more reliable access to their Outlook data, whether or not they are connected to a network. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. The DNS entry is still there but outlook is looking for remote.domain.com and the cert displays autodiscover.domain.com. 08:14 PM If so, move to O365 and then check if it makes any difference. Therefore, to configure an internal DNS you need: With all this in place, all that you have to do is create a CNAME resource record to hide the implementation details of your network from the clients. Create the following registry key in order to force Outlook to use the newer authentication method for web services, such as EWS and Autodiscover. The OOF URL needs further analysis. A reghack to be a fix to MFA on Office 365 accounts. I was able to connect outlook to Office365 on another computer and so knew the MFA was working. Customization of Outlook settings is optional and only needed if you want to change the default settings. Within a few seconds, the bottom Outlook status bar changes to Outlook is available as a 32-bit application and a 64-bit application. Factors to consider include whether you are upgrading Microsoft Outlook, installing the application for the first time, planning for roaming or remote users, or choosing a combination of these and other factors. Remembering back to my days implementing ADFS, I remembered that NTLM passthru only works with sites in you set this new profile as the default for Outlook the next time you open it. Another red flag that you should keep in mind is when you setup an Outlook profile OR your user is prompted for their password (in your case after changing the password), that the password box is the basic username/password box. With reference to this link: Unexpected Autodiscover behavior if settings under the \Autodiscover key - Outlook | Microsoft Docs. Outlook reduces the probability that users will become targets for future junk email by blocking automatic picture downloads from external servers by default. Ive been through all of the suggestions but to date I have not been able to resolve the problem. As I mentioned above, there is a website (https://support.office.com/en-us/article/Plan-for-multi-factor-authentication-for-Office-365-Deploym) that outlines what is required for this to be successful. When I log in as any other user that is licensed exactly like her, here is the prompt that I get - Reinstall Office 2016 just for the sake of trying, - Added these registry settings via GPO to her account, - Logged into another W7 PC as her that works for other users and it fails for her, - Deleted her account and mailbox and recreated it using exchange instead of AD, - Ran testconnectivity.microsoft.com and autodiscover is working fine for her, - Removed and Added the PC to the domain for the sake of trying. Karl Timmermans [Outlook MVP] "Outlook Contact Import/Export/Data Mgmt" http://www.contactgenie.com. Start it up. To check the authentication setting, please go to File > Account Settings > Account Settings, select the Exchange account, and then click, http://windows.microsoft.com/en-us/windows/two-step-verification-faq, http://windows.microsoft.com/en-us/windows/app-passwords-two-step-verification, https://portal.office.com/OLS/MySoftware.aspx?source=ohp-ib, Incorrect password cached in credential storage. select the Exchange account, and then click Cached Exchange Mode creates a local copy of users' mailboxes. Thanks for the discussion here. This meant that administrators had to know the name of the Exchange server to configure Outlook. It includes codes from IETF Request for Comments (RFCs), other specifications, and some additional codes used in some common applications of the HTTP. When Outlook tries to contact the Autodiscover service on the Exchange server with the Client Access Server (CAS) role, it can use several different methods to reach the service, depending on the client-server topology. Unexpected Autodiscover behavior when you have registry. Interesting comment above about changing Tunnel 2.0 config from DTLS to TLS. I have tried 2 registry changes which have not worked. It is configurable on machines with the Click to Run installation, but it cant be activated because she is an E1 User. In the Change Account wizard, click This is a new deployment so it's a fresh clean RDS with new profiles. ExcludeHttpsAutoDiscoverDomain Hopefully something else was fixed somewhere. The only fix that I found that works 100% of the time is wipe the User Windows Profile and recreating which means its something in the Windows profile. For more information, see Messaging records management in Exchange Server. To correct this, add the following Registry value: Key: HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\SecurityValue name: WinhttpAuthValue type: REG_DWORDValue: 1. Messages caught by the filter are moved to the Junk Email folder, where they can be viewed or deleted later. This is a new deployment so it's a fresh clean RDS with new profiles. The Object Model (OM) Guard that helps prevent viruses from using the Outlook Address Book (OAB) to spread is updated. the Outlook client can locate the Autodiscover service by using the A record for the Autodiscover URL as described in step 3 in the previous table: The DNS entry is still there but outlook is looking for remote.domain.com and the cert displays autodiscover.domain.com. Note that an MSI version of Outlook, such as Office Standard 2016, cannot coexist with earlier MSI versions of Outlook on the same computer. Solved issues with Teams and Outlook here, at least for one of our testusers. In short, autodiscover is a useful feature and also a must-have one in the latest Exchange versions. After letting SARA create the profile After a few minutes all the connections would start changing from Clear to BEARER. I am pulling my hair out over this one. Tried each and all single suggestions !!! did the bypass solved your problems? And this is with MS Teams and Outlook clients connecting to O365. Change domain.tld with your domain name. If this file is not available or if Outlook is unable to find it, it runs through a series of steps to get the information it wants. For me, this did the trick and solved the issue. When I deleted the account and recreated it, I created it in EAC and Exchange populated AD with the new user it worked instantlyfeel like fool working over and over with the other password that works everywhere but with Outlook desktop app. No more "Need Password". Checking the registry location . Barely a minute later it prompts for the Office 365 password that it doesn't need again and stops me getting any more emails. When they do, it is probably a server related issue which needs to be escalated to your Exchange administrator. Click the pencil icon to view the settings. Thank you for putting this up. If you do not change Cached Exchange Mode settings, the same settings are kept for Outlook 2016 and later versions. Gosh, Microsoft picks on .gmail almost as much as it does .outlook. The Autodiscover namespace, autodiscover.contoso.com, as well as, the internal SCP records resolve to the CAS2013 infrastructure located in Site1. (This is where the Microsoft tutorial stops and then the problem remains). The stuff I could follow did not help. When you set up a mobile device, the AutoDiscover feature will find the name of your Exchange server and mailbox, and configure Outlook for you. These are the only apps I have received complaints or noticed the issue. In these cases you may need to manually configure each device with the server name, or, look into a different autodiscover method. ; Now locate Outlook icon in the system tray, press and hold Ctrl key, right click Outlook and choose Test E-Mail AutoConfiguration option. No, the mailbox has been in O365. Just wondering if anyone has run into something similar or can shed any light that may have caused this issue while i wait for 2nd level support to call me. When using Outlook internally (or via VPN) with Exchange 2010 and Outlook Anywhere disabled: If the OOF service is available at this URL, you should now get a page with XML information or a service page. Summary. Have you used the autodiscover feature? In the registry location you provide above I found numerous entries from former experiments and mail accounts. Install or upgrade Outlook for different groups of users in stages or at the same time. Authentication works fine though. My domain is [removed by moderator to protect your privacy] The Add Account function in Outlook 2016 wont Scroll down to the "MSI-based installations" section and it will highlight what patches are required based on what file version you have in your "Program Files" or "Program Files (x86)" folders. The issue I have is the screen requesting the account password is for a Microsoft (live) Account but it is requesting for a .local Domain which of course can not exist as a Microsoft account. Only for this user is it failing. No matter which password was entered it continued to prompt. I have the same issue with Outlook 2016 and a MS 2013 exchange server. Method 2: By Using Domain Name of Host Company as Server It uses the domain name in your email address to find the server. This issue usually happens when Outlook Anywhere has been enabled but AutoDiscover hasn't been configured properly for your domain or hasn't been published at all.
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